Refund policy

Returns & Refunds

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your order within 14 days of receiving the last item, without giving any reason. To exercise this right, start your request through your customer account within the 14-day window. You then have a further 14 days to return the item. We will refund you within 14 days of receiving the returned goods, including the standard outbound shipping cost you paid (upgraded shipping costs are not refunded). Return shipping costs are your responsibility unless the item is faulty or not as described.

The following items are exempt from the right of withdrawal:

• Opened ink cartridges, pen refills, and bottled ink (sealed goods that are not suitable for return due to health or hygiene reasons once opened)
• Personalized or custom-made items

Standard Returns & Exchanges

We accept returns within 14 days of purchase and exchanges within 30 days. Items should be unused, in original condition and in original packaging with proof of purchase. Items that do not meet these conditions are subject to the Restocking Fee below.

Restocking Fee

Items that have been used, or that are returned with damaged packaging, may be accepted subject to a 10% restocking fee, calculated on the total amount paid for the item (including taxes) and deducted from your refund or exchange credit. Items that are damaged may be refused for return. Eligibility and condition are determined at our discretion following inspection on receipt. This does not apply to items that are faulty or not as described.

Non-Returnable Items

Opened ink cartridges, pen refills, bottled ink, perishable goods, dated products, and gift cards cannot be returned.

Sale Items

Items discounted 25% or more are final sale and cannot be refunded or exchanged.

Refunds

Once your return is received and inspected, we'll notify you by email. Approved refunds are processed to your original payment method within a few business days.

Exchanges

To request an exchange, email scribble@laywines.com before sending your item to:

Laywine's
25 Bellair Street
Toronto ON M5R 3L3
Canada

Return Shipping

Return shipping costs are the customer's responsibility. For items valued over $75, we recommend a trackable service as we cannot guarantee receipt otherwise.

Questions

Get in touch at scribble@laywines.com — we're happy to help.